Returns & refunds
365-day money-back guarantee
You have 365 days after delivery to return an unused item in its original packaging for a full refund. Keep your order number or proof of purchase.
Start with a message
Contact Twinkle & Pine before sending anything back. Include your order number and what you would like help with. We will reply with the return address and instructions.
Damaged or incorrect items
Inspect your order on arrival. If it is damaged, faulty or not what you ordered, contact us within 30 days of delivery with your order number and clear photos. We will send a replacement at no cost or refund the item, whichever you prefer.